Privacy Policy

Last modified: June 14, 2023

This Privacy Policy describes how your information is collected, used, and disclosed by Estaservice LCC (“EstaService”, “we,” “us,” or “our”) in connection with your use of our websites, indicated under the heading [Websites – (Covered Entities)] (“Websites”) and our services. The scope of this Privacy Policy covers both your use of the EstaService website(s) and any other ways in which you may interact with EstaService, such as when you speak to us on the phone or through a remote video call. It also describes the choices available to you regarding our use of your personal information. Information for California residents and individuals located in the European Union are also included within this policy.

DEFINITIONS

Personal Data:

This means any information relating to an identified or identifiable natural person (“data subject/user”). An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. As used in this Privacy Policy, Personal Data or Personal Information means information that relates, and is capable of being linked, to a particular person. It does not include de-identified or aggregate information.

Data subject/user:

Refers to any identified or identifiable natural person, whose personal data is processed by EstaService (the controller responsible for the processing).

Processing:

Is any operation or set of operations which is performed on personal data or on sets of personal data, whether by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Consent of the data subject/user:

Is any freely given, specific, informed, and unambiguous indication of the data subject/user’s wishes by which he or she, by a statement or by specific affirmative action, signifies agreement to the processing of personal data relating to him or her.

INFORMATION WE COLLECT

We or our service providers may collect Personal Data and data that does not specifically identify you when you use our websites or services. In this section, we explain what types of Personal Information we may collect about consumers. The Personal Information collected depends on the type of interaction we have with a consumer (such as calling, or visiting our websites), the types of products a consumer considers or purchases, and what information EstaService customers choose to share with us. This section includes all the information that we may collect about consumers, but we will rarely collect all these types of information about any single individual. EstaService potentially collects the following categories of information about consumers, some of which may be collected or maintained in a manner such that it can be considered Personal Information:

Identifiers: Examples of the types of identifiers that EstaService may collect include real names, nicknames, postal addresses, online identifiers, Internet Protocol addresses (“IP addresses”), email addresses, account numbers, Social Security numbers, driver’s license numbers, passport numbers, and other government identification numbers.

Other Types of Information: Examples of other types of information include physical characteristics or descriptions of you, telephone number, education, employment, financial information including bank account, credit card, and debit card numbers. It also includes additional information provided to EstaService directly by you, such as when you complete a questionnaire, answer a survey, or receive a consultation. This category includes information identified as Personal Information in California Civil Code Section 1798.80(e) that is not otherwise categorized.

Characteristics Protected Under Some Laws: Examples of the types of characteristics that EstaService may collect include age, national origin, citizenship, marital status, medical information, sex, sexual orientation, and veteran or military status.

Internet Information: Examples of the types of internet or other electronic network activity information that EstaService may collect includes browsing history, search history, information about the device the consumer is using to access our websites or applications, and information regarding a consumer’s interaction with EstaService or our partners’ websites, applications, or advertisements. We may also collect information from visitors to our websites such as browser settings, operating systems, referring/exit pages, and clickstream data. When we send you an email, EstaService may also collect information, including about how you interact with that email.

Geolocation Information: EstaService may collect information about where a consumer resides or is otherwise located.

Audio and visual information: EstaService may make audio recordings of calls with consumers. We may make visual recordings of consumers when they visit our premises or when consumers agree that EstaService may take their photograph or videotape them.

Professional and Employment-Related Information: Examples of the types of professional and employment-related information EstaService may collect includes information about professional status and affiliations, employment history, and employment status requested by your Visa application.

Personal Data:

We may collect Personal Data from you when you purchase our products or services, register to use our services, register to become an affiliate, or otherwise communicate with us. The Personal Data that we collect through our websites may include, but is not limited to, your first and last name, mailing address, email address, phone number, payment card information, and any information contained in your communications with us.

Information collected via Technology:

We may automatically collect information about your use of our websites and services, such as the Websites you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to our services, the time and date of access, and other information that may not personally identify you. We track this information using cookies, small text files, or other technologies. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect information about that user’s visit to our websites or use our services and keep a record of the user’s preferences when visiting our websites or using our services, both on an individual and aggregate basis.

The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session until you delete them, while session cookies expire when you close your browser. You may be able to refuse or delete cookies using the appropriate settings on your browser. However, if you refuse or delete cookies, you may not be able to use the full functionality of our websites or services. If you use another browser or device, you may need to review the settings for that browser or device to refuse or delete cookies on that browser or device.

We may also work with third parties that collect information about your use of the Websites and other websites or applications over time for non-advertising purposes. We use Google Analytics and other third-party services to monitor and improve the performance of our websites. For more information about how Google Analytics collects and uses information when you visit our Websites, please visit www.google.com/policies/privacy/partners. You can learn how to opt-out of our website’s cookies at any time by using the link below:

Disable Cookies

Manually Disable Cookies (If the above button does not work)

HOW WE USE AND SHARE YOUR INFORMATION

Personal Data:

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or share your Personal Data with third parties for marketing purposes without your consent. We share Personal Data:

  • with vendors who are performing services for the Company at our direction and in accordance with our Privacy Policy;
  • with any affiliates (If necessary to perform the service);
  • where we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request;
  • to enforce our Terms of Use, including investigating potential violations;
  • to address fraud, security or technical concerns;
  • to protect against harm to the rights, property, or safety of our users or the public, as required or permitted by law;
  • in the event we undergo a business transaction such as a merger, acquisition, or sale of all or a portion of our assets, including in bankruptcy;
  • pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, or to protect our rights or the rights of third parties;
  • Professionals (including Lawyers and other Professionals): EstaService may share consumer information with the independent professionals that can be accessed through products such as our legal reviews and lawyer-assisted products; and
  • Government Entities: EstaService is not affiliated with any governmental organization but as part of the services offered, the client may have an application that is sent directly to the appropriate agency, and EstaService may share information about consumers with government entities in order to fulfill the products purchased by our customers. Certain Personal Information becomes public record when documents are filed with the federal or state government, or with a court. For example, an applicant’s personal information and files are sent to the US Department of Homeland Security (DHS) or United States Citizen and Immigration Services (USCIS), or other pertinent agency and are no longer under our control when applications and petitions are filed. This Privacy Policy does not cover these or similar third-party actions.

If we sell all or part of our business, your Personal Data may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post an updated privacy policy on our Websites. We suggest that you check the Websites periodically to learn about how your information is used and disclosed.

We use the Personal Data you provide to us for the following purposes:

  • to help us communicate with you, such as to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers;
  • to process transactions;
  • to provide you with a personalized experience on our websites;
  • to help us develop, customize, deliver, support, and improve our services;
  • to deliver our services and manage our business; and
  • to send you marketing communications.

We may also use your Personal Data as follows:

Direct Mail, Email, and Outbound Telemarketing.

By registering with EstaService, you understand that we may send you emails, special offers, promotions, and other messages about EstaService, our websites, or other products and services we believe may be of interest to you. You may unsubscribe at any time by following the instructions in those emails or by contacting us directly. If you provide a phone number, EstaService may contact you by telephone about products or services you have requested or for marketing purposes.

Surveys and Contests.

From time to time, we may offer surveys or contests to users and may request Personal Data in connection with such surveys or contests. Participation in these surveys or contests is completely voluntary, and you may choose whether or not to disclose this information. We may use the information collected to notify the winners and award prizes, to monitor or improve the Websites, or for other purposes.

Non-Personal Data:

In general, we use Non-Personal Data to help us improve our Websites and customize the user experience. We also aggregate Non-Personal Data to track trends and analyze use patterns on the Websites. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Data and we reserve the right to use and disclose such Non-Personal Data to our partners, advertisers and other third parties at our discretion.

HOW WE PROTECT YOUR INFORMATION

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures, including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Websites or services, you acknowledge that you understand and agree to assume these risks.

YOUR RIGHTS

Depending on where you reside, you may have certain rights in connection with your Personal Data, including the right to request access to your Personal Data, request that it be updated or deleted, object to processing or request that it be transferred. Some of these rights are subject to limitations and exceptions. For example, we may not be able to provide certain information if disclosing it would conflict with our legal obligations or the rights of another individual.

You have the right to:

  • Request access to the personal data we process about you;
  • Rectify incorrect, inaccurate, or incomplete data;
  • Request that we erase data, or cease processing it, in certain circumstances;
  • Object to, and request that we restrict, our processing of your data in some circumstances;
  • Request access to the categories of sources from which we collect Personal Data;
  • Request to know the business or commercial purpose for collecting or selling Personal Data; and
  • Receive your personal data in a structured, commonly used and machine-readable format.

CALIFORNIA RESIDENTS

Under the California Consumer Privacy Act of 2018 (CCPA), if you are a resident of California, you have the right to request that we disclose what Personal Information we collect, use, disclose, and sell. To exercise your rights under the CCPA, you may contact us by email, phone, or the contact form on our website.

EXTERNAL LINKS

Our Websites may contain links to external websites. We do not control these third-party websites, and this Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of these third-party websites.

CHANGES TO OUR PRIVACY POLICY

EstaService reserves the right to change this Privacy Policy at any time. Any changes or updates will be effective immediately upon posting to the Websites, and you acknowledge and agree that it is your responsibility to review the Websites and this Privacy Policy periodically and to be aware of any modifications. Your continued use of the Websites after such modifications will constitute your acknowledgment of the modified Privacy Policy and agreement to abide and be bound by the modified Privacy Policy.

CONTACT US

If you have any questions about this Privacy Policy, the practices of our Websites, or your dealings with our Websites, please contact us at:

[email protected]

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